With advancements in technology and the increasing number of businesses putting everything online, the management of IT is becoming more complex and time-consuming.
For larger businesses typically, the solution is to have an in-house IT department, but for small to medium sized companies (SMBs) this approach is not cost-effective and manageable.
How do small and medium-sized businesses maintain their IT infrastructure without having the support of an internal team?
Small and medium-sized enterprises contract out assistance with IT to third-party IT experts. They can pick from IT managed services or break fix IT support services.
Managed IT Services or Break Fix IT Support Services
IT services such as managed IT and break/fix, play a vital role in IT business support. Especially small and medium-sized ones have to choose between managed IT and break/fix. This is to maximize their IT resources and staff.
Managed IT and Break/Fix are cousins in the information tech family tree. Both share the goal to address key IT issues such as system upgrades, repairs and installations across all platforms, software, and hardware.
Both can resolve problems quickly and efficiently. There are important differences in how managed IT services and fix/break IT services accomplish these functions, as well as what clients should realistically expect from each.
What is the purpose of these services? What are their differences in terms of the advantages and disadvantages of each? Let’s have a look.
Let’s know about Managed IT Services
Managed IT services are outsourcing the management and infrastructure of your IT to a third party.
They operate under a monthly or subscription contract, typically with a monthly payment agreed upon for ongoing services.
Sometimes, they are referred to as MSPs and their monthly fees will be contingent on the amount of work necessary to manage the business IT infrastructure and the complexity of it to establish.
Managed IT services may include installation of software and hardware maintenance and troubleshooting monitoring of server hardware, maintenance as well as security and antivirus software, and much more.
MSPs may work entirely online and local providers may provide a personalized service through visits to their premises.
If you partner with a controlled IT service, they’ll offer you a Service Level Agreement (SLA) that covers the scope of the work, as well as continuous monitoring and help desk assistance.
What exactly is Break-Fix Support IT Support Services?
The break-fix model is the pay-as-you-go alternative to signing a support agreement that is signed with an MSP.
As the name implies, break-fix providers can solve a problem when they are required to address the issue on an ad-hoc basis.
To do this, they are charged a cost, usually per hour, as well as a call-out charge for travel costs to the site.
In addition to problems with IT, the “Break Fix IT Support” can also assist with software and hardware installations as well as managing the process of upgrading as well as privacy as well as security programs, and more.
Do I need to use the managed services or the break-fix method?
Pros and Cons for both of these options but it is important to point out that break fix IT support is slowly eliminated for a lot of companies.
This is mostly because of the ever more complicated requirements of the modern world. Let’s examine some of the benefits and drawbacks of both choices.
Benefits of managed IT Services
- Stable and consistent monthly charges are much easier to incorporate into forecasts and budgets.
- Monitoring 24 hours a day provides rapid responses to IT problems.
- A locally-managed IT service allows you to get support on-site rapidly, reducing the chance of prolonged downtime.
- A monthly retainer is a way to ensure that IT assistance provides the incentive to make sure your system and IT systems are operating well and provide suggestions to improve the system.
- The hardware, software as well as servers, are controlled and kept up-to-date.
- Backups are up-to-date.
- Employees have access to an IT helpdesk to report incidents and keep their productivity up.
- Cyber security is maintained, as is backup and disaster recovery.
- Business relationships develop between partners, ensuring you get IT services that are easy and efficient.
- Remote Monitoring and Management (RMM) software minimizes the disruption of work procedures.
Cons of Managed IT Services
- It is possible to be paying for services that you do not use.
- The concept that you transfer control of IT functions from the in-house department to an external service provider could be a challenge in certain situations.
- The initial costs for set-up and the development of external monitoring technologies can be beyond the budget.
Advantages of Break Fix IT Support
- You pay only for the work done.
- With an internal IT expert in charge of the fundamental IT services, you’ll require outside help only for more complex projects.
- Third-party businesses do not have access to your company’s information technology systems.
Pros of Break-Fix IT Support
- If you pay by job expenditures are difficult to forecast and difficult to include in budgets.
- For every issue, the IT expert must master the business and IT systems from scratch, which can take longer and, consequently, costs more.
- There is a risk when you depend on outside IT experts who earn a salary hourly.
- You must know the issue you’re facing and know whom to reach for assistance.
- This work scope will end after the issue is resolved or the installation has been completed there is no reason for the IT specialist to investigate longer-term solutions to the problem.
- Your company may not be the top priority for an external IT expert which could result in a rise in downtime.